I rent from Bromford Flagship LiveWest. What can I do about housing issues?
Social housing tenants in England are protected by Awaab's Law. Bromford Flagship LiveWest must investigate a significant hazard such as serious damp or mould within 10 working days and complete the safety work within 5 working days of finishing that investigation. An emergency hazard must be investigated and made safe within 24 hours.
If they've ignored you, the route is: (1) formal complaint to Bromford Flagship LiveWest, (2) escalate to stage 2. If they still do not fix it (or 8 weeks pass with no proper response), you may have a claim, call us free on 0800 030 4669.
Bromford manages around 47,000 homes across the West Midlands and South West. In late 2025 it announced a merger with Flagship Group and LiveWest that would create a 120,000-home super-HA, one of the largest mergers in the sector's history.
Three steps right now
- Report it in writing. Email or use Bromford Flagship LiveWest's online portal. Phone alone doesn't create the paper trail you'll need later.
- Photograph everything, damp patches, broken fixtures, mould. Date-stamped if possible.
- Talk to us free if 21 days pass without action, we'll tell you honestly whether you have a claim worth pursuing.