Haringey Council Not Fixing Repairs?
If you reported damp, mould, a leak or broken heating to Haringey Council or your housing association 3 or more months ago and it is still not fixed, you may have a housing disrepair claim. You can normally remain in your home while a claim is considered. No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
Support for Tenants is a claims management company authorised and regulated by the Financial Conduct Authority, firm reference 1020217. We are not a law firm; panel solicitors handle the legal work.
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Who is your landlord?
Trying to reach Haringey Council about a repair?
You report most repairs through Haringey Council's housing repairs service or your housing association. If you have already done that and the problem is still there months later, chasing the same line often does not get it fixed.
If you reported it 3 or more months ago and it is still not fixed, that delay itself may mean you have a disrepair claim. A claim puts legal pressure on your landlord to carry out the repair, and you may be owed some of your rent back for the time you lived with the problem.
Council tenant or housing association tenant?
We help both. In Haringey that includes tenants of Haringey Council and of housing associations such as Newlon, Metropolitan Thames Valley and Clarion. The first question on the form asks who your landlord is, so we can point your case the right way.
Whoever your landlord is, the law that says your home must be kept in repair is the same, and so is Awaab's Law on damp and mould.
Awaab's Law
The law now puts your landlord on a clock
Awaab's Law gives social housing tenants stronger rights when a landlord ignores damp, mould, or other serious hazards. It sits in Section 10A of the Landlord and Tenant Act 1985. These are the deadlines your landlord must meet.
- Within 24 hours
Your landlord must make emergency hazards safe.
- Within 10 working days
They must investigate a serious damp or mould problem.
- Within 5 working days
They must complete the safety work, counted from when the investigation ends.
- Within 3 working days
They must send you a written summary of what they found. This runs at the same time as the 5-day repair window.
If your landlord misses these deadlines, you do not have to put up with it. We help you get the repairs done and claim compensation.
The law is on your side
When landlords fail tenants, published decisions may include compensation. These figures show what an independent statutory review recorded in one recent year.
- £5.4m
- compensation ordered for tenants in one year
- 26,901
- orders and recommendations made
- 578
- cases had orders over £2,000
- Almost £32,000
- the largest single order
Figures from the independent statutory review, Annual Complaints Review 2024 to 2025. These are sector-wide outcomes for social housing tenants in England.
You are not on your own with this
Free call, no obligation
Calling us costs nothing, and you are never tied in.
A real person, no pressure
You will speak to a real person who listens, in plain English. We never push you, and we take your time and your worries seriously.
Honest advice
You will get a straight answer. If we do not think your case is worth pursuing, we tell you, with no pressure to go ahead.
Common questions
Do you fix repairs?
No. We are not a repair service or a law firm. We check whether you may have a claim. If you do, we refer you to an SRA-regulated panel solicitor who gives legal advice and runs the case.
Is it free to check if I have a claim?
Yes. The claim check is free.
What does no win no fee mean?
No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
Can I claim while I still live in the property?
Yes. Most people we help are still living in the home. You do not have to move out to make a claim.
Can I claim if I am in rent arrears?
Yes. Being behind on your rent does not stop you making a housing disrepair claim.
Can I be evicted for making a claim?
Making a claim about disrepair is your legal right. If you are worried about your tenancy, tell us and we will explain where you stand.
What is Awaab's Law?
Awaab's Law sets deadlines for social landlords to deal with damp, mould, and other serious hazards. It is part of Section 10A of the Landlord and Tenant Act 1985.
How long does a claim take?
Every case is different. Some settle in a few months. We keep you updated and explain each step in plain words.