Make your landlord do the repairs, fast
If your council or housing association has left repairs undone, we check whether you may have a claim and refer suitable matters to an SRA-regulated panel solicitor. The call is free.
Support for Tenants is a claims management company authorised and regulated by the Financial Conduct Authority, firm reference 1020217. We are not a law firm; panel solicitors handle the legal work.
Tell us what your landlord needs to fix
or answer 4 quick steps, under a minute
4 quick steps, under a minute. Prefer to talk? Use the Call button below.
Who is your landlord?
How we get your repairs done
- Tell us what needs fixing
A free call or a few quick questions. Real person, not a bot.
- We check whether you may have a claim
We put your landlord on notice of their legal repair duties and the Awaab's Law deadlines, and keep the pressure on.
- If they still won't fix it
Your case goes to an SRA-regulated panel solicitor who can ask a court to order the repairs, plus any compensation you are owed.No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
Want it fixed, or want compensation? We do both
Most tenants who call us just want their home put right. We focus on that first. If you have also lived with the disrepair for a while, you may be owed money back, and we can pursue that at the same time.
If you mainly want to understand a payout, see how disrepair compensation works or estimate your compensation.
The law is on your side
When landlords fail tenants, published decisions may include compensation. These figures show what an independent statutory review recorded in one recent year.
- £5.4m
- compensation ordered for tenants in one year
- 26,901
- orders and recommendations made
- 578
- cases had orders over £2,000
- Almost £32,000
- the largest single order
Figures from the independent statutory review, Annual Complaints Review 2024 to 2025. These are sector-wide outcomes for social housing tenants in England.
You are not on your own with this
Free call, no obligation
Calling us costs nothing, and you are never tied in.
A real person, no pressure
You will speak to a real person who listens, in plain English. We never push you, and we take your time and your worries seriously.
Honest advice
You will get a straight answer. If we do not think your case is worth pursuing, we tell you, with no pressure to go ahead.
FAQs: getting repairs done
Can I make my landlord do repairs?+
Your landlord has a legal duty to keep your home in repair. If you have reported a problem and it has not been put right, use the formal complaint process and keep your evidence. We check whether you may have a claim. If you do, we refer you to an SRA-regulated panel solicitor who gives legal advice and runs the case.
How long does my landlord have to fix repairs?+
It depends on how serious the problem is. If you rent from a council or housing association, Awaab's Law sets deadlines: 24 hours to make an emergency hazard safe, and 10 working days to investigate a significant hazard. For other repairs your landlord must act within a reasonable time once you have reported it.
What if my landlord keeps ignoring me?+
Report it in writing and keep a copy, then use your landlord's formal complaint process. We check whether you may have a claim. If you do, we refer you to an SRA-regulated panel solicitor who gives legal advice and runs the case. The panel solicitor can advise which remedies may be available.
Will this cost me anything?+
No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.
Can my landlord evict me for asking for repairs?+
It is against the law for a landlord to evict you just for asking for repairs. Social housing tenants have strong protections, and private tenants have further protections under the Renters' Rights Act 2025.