Help for the tenants you support
Support for Tenants is a regulated service working alongside doctors' surgeries and social prescribers across England and Wales. We help tenants living with damp, mould, cold homes, leaks or other repairs their landlord has failed to carry out.
We handle everything on the patient's behalf, at no cost to them or to your practice. No follow-up is needed from your side at any stage.
Free resources for your service
Everything you need to refer a tenant and get help out of our door, written in plain English.
How to refer a patient or client
Three ways to refer: a short online form, an email, or call us with the person on a three-way line.
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Signs of disrepair: a 60-second checklist
A quick checklist for spotting tenants who may have a disrepair claim, with what to do next.
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Ready-to-paste messages
Short text and email templates you can send a tenant in plain English, with no follow-up needed from your side.
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Consent and confidentiality
What we need from you and the person, and how we treat their information.
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Order free leaflets and posters
Free leaflets, A4/A3 posters, and a larger partner pack for your waiting room or community space.
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How we work alongside your service
No cost to your patient or your practice
There is no cost to your patient or to your service, at any stage. We cover the cost of the inspection, evidence gathering and solicitor introduction.
FCA regulated
Support for Tenants is authorised and regulated by the Financial Conduct Authority (FRN 1020217). We follow rules that protect tenants and partners.
No follow-up needed from your side
Once a referral is made we arrange an independent property inspection, manage all the paperwork, and support the patient through to resolution.
We are clear about what we cover
We take on housing disrepair claims. If a patient's problem sits outside that, such as eviction, homelessness or deposits, we tell them plainly so no one is left thinking we are handling it.
Refer a tenant in 90 seconds
Use the short online form, send an email, or call us with the person on a three-way line. Whichever is easiest for you.
If your organisation refers regularly, set up a formal partnership for a dedicated contact and priority triage. See our partnerships page.