Durham Council housing complaints
Direct answer
Complain to Durham Council in writing (email or online form). They must acknowledge within 5 working days and issue a stage-1 response within 10 working days. If it is unresolved after stage 2, or 8 weeks have passed, you may have a claim, call us free on 0800 030 4669.
How to find Durham Council's complaints email
Search "Durham Council complaints policy" on their official website. Every council publishes one, usually with a dedicated complaints email and a downloadable PDF procedure.
If you can't find it, call the council's main switchboard and ask for "housing complaints". Take the name, time and date of every call.
The escalation route
- Stage 1: formal complaint to Durham Council. Response in 10 working days.
- Stage 2: senior review if unsatisfied. Response in 20 working days.
- Make a claim with us: if they still do not fix it after stage 2, or 8 weeks pass with no proper response, you may have a claim. Call us free on 0800 030 4669.