A leaseholder in a London block reports recurring water ingress in their flat. The water is coming from communal areas and from a neighbouring unit. The freeholder's managing agent has been informed several times, with no real action.
Support for Tenants reviews the basics on a triage call. The team asks the leaseholder to send their lease, photos and a short timeline of who has been told and when.
The team confirms that this falls within the kind of leaseholder case they can sometimes help with: disrepair within the demise or attributable to the freeholder or managing agent. Pure service-charge disputes, by contrast, would be a job for the First-tier Tribunal or LEASE.
An independent inspection is arranged. The report identifies the disrepair, the cause, and what should be done.
The case is referred to a panel solicitor with leasehold-disrepair experience. The solicitor explains the route forward and works the case on the no-win-no-fee Conditional Fee Agreement model.