A tenant lives in an inner-London first-floor flat with their child, who has asthma. Black mould keeps coming back in two bedrooms and the bathroom, even after the landlord's contractors paint over it.
The tenant has reported the problem to the council more times than they can count, using the online repairs portal. They have a Stage 1 complaint reply that promised an inspection, and a Stage 2 reply that said the issue would be "monitored." The damp and mould have not been fixed.
The tenant fills in the short form at supportfortenants.co.uk. A triage call happens within 48 hours. The tenant explains the repair history, sends dated photos, and mentions the child's doctor's letter about worsening asthma.
Support for Tenants arranges a free in-person inspection. The inspector finds penetrating damp from a roof defect, not condensation. The case fits the criteria for a disrepair claim, and is referred to a panel solicitor on a no-win-no-fee Conditional Fee Agreement.
The solicitor takes over. They send a formal Letter of Claim. The landlord begins serious repairs within weeks, and the case progresses to a compensation settlement managed by the solicitor.