Broken windows and doors at Notting Hill Genesis
If you rent from Notting Hill Genesis and your broken windows and doors problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Notting Hill Genesis must do and how to act.
Why this matters
NHG's pre-merger systems took years to integrate; tenants in former-Genesis stock report different complaints experiences from former-Notting Hill tenants. Whichever side your tenancy began on, the legal position is identical, Section 11 and Awaab's Law apply equally. Specifically for broken windows and doors, Security risk, burglary and personal safety is a recognised health risk under Section 11(1)(a), Landlord and Tenant Act 1985, and Notting Hill Genesis have a legal duty to act.
The legal anchor
Section 11(1)(a), Landlord and Tenant Act 1985 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Notting Hill Genesis have a 24-hour emergency-hazard duty under Awaab's Law (Section 10A LTA 1985) from the moment you reported the problem.
What to gather
- Photograph the failure (e.g., latch broken, glass cracked)
- Note dates reported, especially if a security incident followed
- Keep receipts for emergency repairs you arranged (e.g., locksmith call-out)
Contact: Notting Hill Genesis complaints team (visit their website for the current address)
FAQs
Can I claim against Notting Hill Genesis for broken windows and doors?
Yes. Notting Hill Genesis have a legal duty under Section 11(1)(a), Landlord and Tenant Act 1985. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Notting Hill Genesis have to fix broken windows and doors?
Under Awaab's Law, Notting Hill Genesis must act within a 24-hour emergency-hazard duty under Awaab's Law (Section 10A LTA 1985). If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Notting Hill Genesis have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Notting Hill Genesis?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. Downgraded to G3 (non-compliant governance) Nov 2024 after serious regulatory concerns including weak board oversight of health & safety. Compliance plan agreed April 2025.
Related
Closing thought
Downgraded to G3 (non-compliant governance) Nov 2024 after serious regulatory concerns including weak board oversight of health & safety. Compliance plan agreed April 2025. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
Start your claim