Broken windows and doors in Durham

Durham has 37,482 social housing homes. Broken windows and doors can be a serious problem, and a legal trigger for claims under Section 11(1)(a), Landlord and Tenant Act 1985.

Symptoms to look for

• Windows that won't close, lock, or stay shut
• Cracked or broken glass
• External doors that don't lock properly
• Cold air or draughts coming in around frames
• Rotting wood in window or door frames

Evidence to gather

• Photograph the failure (e.g., latch broken, glass cracked)
• Note dates reported, especially if a security incident followed
• Keep receipts for emergency repairs you arranged (e.g., locksmith call-out)