Broken windows and doors at Hyde Group
If you rent from Hyde Group and your broken windows and doors problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Hyde Group must do and how to act.
Why this matters
Hyde's complaints process is centralised and can be slow to escalate. Tenants who use Hyde's stage-1 process and don't hear back should escalate to stage 2 immediately rather than wait, Awaab's Law deadlines don't pause for internal handling. Specifically for broken windows and doors, Security risk, burglary and personal safety is a recognised health risk under Section 11(1)(a), Landlord and Tenant Act 1985, and Hyde Group have a legal duty to act.
The legal anchor
Section 11(1)(a), Landlord and Tenant Act 1985 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Hyde Group have a 24-hour emergency-hazard duty under Awaab's Law (Section 10A LTA 1985) from the moment you reported the problem.
What to gather
- Photograph the failure (e.g., latch broken, glass cracked)
- Note dates reported, especially if a security incident followed
- Keep receipts for emergency repairs you arranged (e.g., locksmith call-out)
Contact: Hyde Group complaints team (visit their website for the current address)
FAQs
Can I claim against Hyde Group for broken windows and doors?
Yes. Hyde Group have a legal duty under Section 11(1)(a), Landlord and Tenant Act 1985. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Hyde Group have to fix broken windows and doors?
Under Awaab's Law, Hyde Group must act within a 24-hour emergency-hazard duty under Awaab's Law (Section 10A LTA 1985). If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Hyde Group have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Hyde Group?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. One of only a small number of HAs to achieve top C1 consumer grade. Acquired Pinnacle Group Oct 2024 and Tower Hamlets Community Housing April 2025.
Related
Closing thought
One of only a small number of HAs to achieve top C1 consumer grade. Acquired Pinnacle Group Oct 2024 and Tower Hamlets Community Housing April 2025. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
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