Broken windows and doors at Anchor Hanover
If you rent from Anchor Hanover and your broken windows and doors problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Anchor Hanover must do and how to act.
Why this matters
Anchor's tenants are by definition typically older and may have specific access needs that make disrepair more dangerous. Awaab's Law explicitly recognises vulnerability as a factor in deciding what counts as an emergency, if you're an older Anchor tenant in cold conditions, that's a 24-hour emergency-hazard issue, not a 10-working-day significant-hazard one. Specifically for broken windows and doors, Security risk, burglary and personal safety is a recognised health risk under Section 11(1)(a), Landlord and Tenant Act 1985, and Anchor Hanover have a legal duty to act.
The legal anchor
Section 11(1)(a), Landlord and Tenant Act 1985 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Anchor Hanover have a 24-hour emergency-hazard duty under Awaab's Law (Section 10A LTA 1985) from the moment you reported the problem.
What to gather
- Photograph the failure (e.g., latch broken, glass cracked)
- Note dates reported, especially if a security incident followed
- Keep receipts for emergency repairs you arranged (e.g., locksmith call-out)
Contact: Anchor Hanover complaints team (visit their website for the current address)
FAQs
Can I claim against Anchor Hanover for broken windows and doors?
Yes. Anchor Hanover have a legal duty under Section 11(1)(a), Landlord and Tenant Act 1985. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Anchor Hanover have to fix broken windows and doors?
Under Awaab's Law, Anchor Hanover must act within a 24-hour emergency-hazard duty under Awaab's Law (Section 10A LTA 1985). If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Anchor Hanover have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Anchor Hanover?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. England's largest older-people specialist. G3/C3, systemic failings in electrical safety, complaints, property condition. V1 strong finance.
Related
Closing thought
England's largest older-people specialist. G3/C3, systemic failings in electrical safety, complaints, property condition. V1 strong finance. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
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