Broken heating and hot water at SNG (Sovereign Network Group)
If you rent from SNG (Sovereign Network Group) and your broken heating and hot water problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what SNG (Sovereign Network Group) must do and how to act.
Why this matters
SNG's published repairs targets are some of the more ambitious in the sector, but actual performance has trailed the targets through 2024. If you've been waiting longer than promised, the gap between promise and delivery is itself useful evidence in a disrepair claim. Specifically for broken heating and hot water, Hypothermia risk, especially for over-65s and infants is a recognised health risk under Section 11(1)(b), Landlord and Tenant Act 1985, and SNG (Sovereign Network Group) have a legal duty to act.
The legal anchor
Section 11(1)(b), Landlord and Tenant Act 1985 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), SNG (Sovereign Network Group) have a 24-hour emergency-hazard duty under Awaab's Law (Section 10A LTA 1985) from the moment you reported the problem.
What to gather
- Note the dates the heating failed and every report you made (text/email is best)
- Photograph thermostat readings + outside temperature on the same day
- Keep receipts for any electric heaters, blankets, or temporary fixes you bought
Contact: SNG (Sovereign Network Group) complaints team (visit their website for the current address)
FAQs
Can I claim against SNG (Sovereign Network Group) for broken heating and hot water?
Yes. SNG (Sovereign Network Group) have a legal duty under Section 11(1)(b), Landlord and Tenant Act 1985. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do SNG (Sovereign Network Group) have to fix broken heating and hot water?
Under Awaab's Law, SNG (Sovereign Network Group) must act within a 24-hour emergency-hazard duty under Awaab's Law (Section 10A LTA 1985). If the problem is dangerous (24-hour emergency category), they must act immediately.
What if SNG (Sovereign Network Group) have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against SNG (Sovereign Network Group)?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. Formed Oct 2023 from Sovereign + Network Homes merger. Among the 5 largest English HAs.
Related
Closing thought
Formed Oct 2023 from Sovereign + Network Homes merger. Among the 5 largest English HAs. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
Start your claim