Broken heating and hot water at Riverside Group
If you rent from Riverside Group and your broken heating and hot water problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Riverside Group must do and how to act.
Why this matters
Riverside's older Liverpool and Greater Manchester estates have a documented backlog of structural repairs. Tenants there often face long waits for surveys; document every contact with date and time, as Awaab's Law breaches are easier to prove with a clear paper trail. Specifically for broken heating and hot water, Hypothermia risk, especially for over-65s and infants is a recognised health risk under Section 11(1)(b), Landlord and Tenant Act 1985, and Riverside Group have a legal duty to act.
The legal anchor
Section 11(1)(b), Landlord and Tenant Act 1985 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Riverside Group have a 24-hour emergency-hazard duty under Awaab's Law (Section 10A LTA 1985) from the moment you reported the problem.
What to gather
- Note the dates the heating failed and every report you made (text/email is best)
- Photograph thermostat readings + outside temperature on the same day
- Keep receipts for any electric heaters, blankets, or temporary fixes you bought
Contact: Riverside Group complaints team (visit their website for the current address)
FAQs
Can I claim against Riverside Group for broken heating and hot water?
Yes. Riverside Group have a legal duty under Section 11(1)(b), Landlord and Tenant Act 1985. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Riverside Group have to fix broken heating and hot water?
Under Awaab's Law, Riverside Group must act within a 24-hour emergency-hazard duty under Awaab's Law (Section 10A LTA 1985). If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Riverside Group have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Riverside Group?
You don't have to use one. You can pursue a complaint yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors. Upgraded G2→G1 in 2024 after RSH satisfied with post-One Housing merger controls. National coverage.
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Closing thought
Upgraded G2→G1 in 2024 after RSH satisfied with post-One Housing merger controls. National coverage. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
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