Awaab's Law deadline: 24 hours
Broken heating and hot water in Birmingham
Birmingham has 60,000 social housing homes. Broken heating and hot water can be a serious problem, and a legal trigger for claims under Section 11(1)(b), Landlord and Tenant Act 1985.
1,142,000
borough population
60,000
social housing
8 to 24 wks
typical case length
24 hours
Awaab's Law deadline
Symptoms to look for
- No heating at all (radiators stay cold)
- No hot water (boiler not firing, intermittent)
- Boiler making banging, hissing, or kettling noises
- Heating that only works on some radiators
- Cold rooms even with thermostat turned up
Evidence to gather
- Note the dates the heating failed and every report you made (text/email is best)
- Photograph thermostat readings + outside temperature on the same day
- Keep receipts for any electric heaters, blankets, or temporary fixes you bought