Broken heating and hot water in Barnet

Barnet has 10,500 social housing homes. Broken heating and hot water can be a serious problem, and a legal trigger for claims under Section 11(1)(b), Landlord and Tenant Act 1985.

Symptoms to look for

• No heating at all (radiators stay cold)
• No hot water (boiler not firing, intermittent)
• Boiler making banging, hissing, or kettling noises
• Heating that only works on some radiators
• Cold rooms even with thermostat turned up

Evidence to gather

• Note the dates the heating failed and every report you made (text/email is best)
• Photograph thermostat readings + outside temperature on the same day
• Keep receipts for any electric heaters, blankets, or temporary fixes you bought