Support for Tenants
Step 2 of the claims process · After eligibility confirmed

Book a free property inspection

Once we've confirmed you have a viable claim, we arrange a free independent inspection of your home. A qualified surveyor documents every defect, with dated photos and a written report. That report becomes the evidence your claim is built on.

What an inspection covers

  • Full property walkthrough, every room, every defect catalogued
  • Moisture readings for damp/mould claims, including under flooring and behind paint
  • Photo evidence, dated, time-stamped, multiple angles
  • Schedule of works, what the landlord should have done, what they did do (if anything), what still needs doing
  • Written report, sent to you within 5 working days of the inspection

Book your inspection

Pick a date and time that works for you. Inspectors cover England and Wales. Most appointments are within 7-14 days of booking.

Free and confidential

Tell us what is wrong with your home

It takes about 2 minutes. A real person reads every message and gets back to you. No cost, and no obligation to go ahead.

or talk to a person now

Your details stay private and are only used to help with your housing problem. Nothing is shared until you press submit.

The inspection is free and there is no obligation to proceed afterwards. If you decide not to bring a claim, you keep the report and may use it for any other purpose.