Birmingham Council housing complaints
Direct answer
Complain to Birmingham Council in writing. It should respond at stage 1 within 10 working days and at stage 2 within 20 working days. You can then take the complaint to the Housing Ombudsman.
How to find Birmingham Council's complaints email
Search "Birmingham Council complaints policy" on their official website. Every council publishes one, usually with a dedicated complaints email and a downloadable PDF procedure.
If you can't find it, call the council's main switchboard and ask for "housing complaints". Take the name, time and date of every call.
The escalation route
- Stage 1: formal complaint to Birmingham Council. Response in 10 working days.
- Stage 2: senior review if unsatisfied. Response in 20 working days.
- Escalate or get a claim check: after stage 2, complain to the Housing Ombudsman or ask us to check whether you may have a claim. Call us free on 0800 030 4669.