Support for Tenants

Can I claim housing disrepair as a council or housing association tenant?

Yes. If you rent from a council or a housing association, your landlord has the same legal duty to keep your home in repair as any other landlord, under section 11 of the Landlord and Tenant Act 1985. Social tenants also have extra protection under Awaab's Law. If your landlord ignores repairs you have reported, you can claim for the disrepair and any compensation you are owed.

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Key facts

  • Section 11 of the Landlord and Tenant Act 1985 applies to council and housing association tenancies, the same as private ones.
  • Social tenants also have Awaab's Law, which sets fixed deadlines for social landlords to investigate and fix serious hazards.
  • You normally have six years to claim for the disrepair, and three years for any related personal injury.
  • Report the problem in writing and keep a copy: the legal deadlines run from when your landlord was told.

Your repair rights as a social tenant

Section 11 of the Landlord and Tenant Act 1985 puts a repairing duty into almost every tenancy, including council and housing association tenancies. Your landlord must keep the structure and exterior of your home in repair, along with the installations for water, gas, electricity, sanitation and heating. The type of landlord does not change this duty.

The extra protection of Awaab's Law

On top of section 11, social tenants have Awaab's Law. It requires social landlords to investigate a serious hazard within fixed deadlines and to carry out the work within set timescales once they have been told about it. It applies to councils and housing associations, and has been in force for social landlords since 27 October 2025, with further phases following.

How to claim if your social landlord ignores repairs

Report the problem to your landlord in writing and keep a copy, then use their formal complaints process and keep a record of every stage. If the repairs are still not done, you can bring a disrepair claim for the work and for any compensation you are owed for living with the problem. You do not have to handle this alone: we can take it forward for you.

Related questions

Do council tenants have the same repair rights as private tenants?

Yes. Section 11 of the Landlord and Tenant Act 1985 applies to council tenancies in the same way as private ones, so the repairing duty is the same.

Does Awaab's Law apply to housing associations?

Yes. Awaab's Law applies to social landlords, which includes both councils and housing associations.

Can I claim against the council for damp and mould?

Yes. Damp and mould are covered by the same repairing duty, and you can claim if the council was told and failed to put it right within a reasonable time.

How long do I have to claim?

Usually six years for the disrepair itself and three years for any related personal injury, under the Limitation Act 1980.

Sources and legislation

If your landlord has left repairs undone, we can take it forward for you. No upfront cost. You only pay if you win, and the fee comes out of the compensation, not your pocket. If you don't win, you pay nothing.

By: Support for Tenants editorial team

Published:

Reviewed against current housing law for England and Wales as at 20 June 2026. Checked by our SRA-regulated panel solicitors. This is general information, not legal advice for your specific case. Any compensation figures or ranges shown are illustrative only and not guaranteed; every case is different.

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