Fire safety, smoke alarms and fire doors at Clarion Housing
If you rent from Clarion Housing and your fire safety, smoke alarms and fire doors problem has been left unfixed, the law sets clear deadlines for getting it put right, and you may have a claim. Here is what Clarion Housing must do and how to act.
Why this matters
Clarion's scale is also its weakness: tenants regularly report being passed between regional teams without anyone taking ownership of a repair. When complaints stall, Awaab's Law deadlines are still ticking, and Clarion's published repairs satisfaction scores sit below the sector median. Specifically for fire safety, smoke alarms and fire doors, Smoke inhalation and burns if a fire does start is a recognised health risk under Section 11, Landlord and Tenant Act 1985 + Smoke and Carbon Monoxide Alarm Regulations 2015 + Regulatory Reform (Fire Safety) Order 2005, and Clarion Housing have a legal duty to act.
The legal anchor
Section 11, Landlord and Tenant Act 1985 + Smoke and Carbon Monoxide Alarm Regulations 2015 + Regulatory Reform (Fire Safety) Order 2005 gives you the right to repairs in a reasonable time. Under Awaab's Law (in force October 2025), Clarion Housing have in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985 from the moment you reported the problem.
What to gather
- Press the test button on any alarm and photograph the result, or lack of a beep
- Photograph a fire door that won't close, plus any gaps, damaged seals, or a missing self-closer
- Note the date you reported it in writing and keep copies of every message to your landlord
Contact: Clarion Housing complaints team (visit their website for the current address)
FAQs
Can I claim against Clarion Housing for fire safety, smoke alarms and fire doors?
Yes. Clarion Housing have a legal duty under Section 11, Landlord and Tenant Act 1985 + Smoke and Carbon Monoxide Alarm Regulations 2015 + Regulatory Reform (Fire Safety) Order 2005. If you've reported the problem and they've ignored you, you can claim compensation and force the repair. How much you could get depends on how long it went on, how serious it was, and any effect on your health.
How long do Clarion Housing have to fix fire safety, smoke alarms and fire doors?
Under Awaab's Law, Clarion Housing must act within in scope from Phase 2 (2026) or Phase 3 (2027) of Awaab's Law, and already covered by Section 11 LTA 1985. If the problem is dangerous (24-hour emergency category), they must act immediately.
What if Clarion Housing have already inspected but done nothing?
An inspection alone doesn't satisfy Awaab's Law. The clock keeps ticking until the repair is done. Keep records of every inspection date and outcome.
Do I need a solicitor to claim against Clarion Housing?
You don't have to arrange one yourself. We offer a no-win-no-fee panel of SRA-regulated solicitors who can take it on. UK's largest housing association by stock (125,000 homes, 360,000 residents). First consumer inspection found weaknesses in Safety & Quality and Transparency standards, C2 grade.
Related
Closing thought
UK's largest housing association by stock (125,000 homes, 360,000 residents). First consumer inspection found weaknesses in Safety & Quality and Transparency standards, C2 grade. Being a large landlord does not excuse ignoring Awaab's Law. If your home is making you sick, we can help. Call 0800 030 4669 or start your claim online.
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