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How to report damp to your landlord (and make it stick)
The exact steps to report damp in writing, what evidence to keep, and what your landlord must do under Awaab's Law. 5-minute read.
How to report disrepair to your landlord: and what to do if they ignore you
Reporting disrepair correctly is the first and most important step. If you later want to make a claim or ask the council to get involved, having a clear
How to refer a patient or client to Support for Tenants
If you work with tenants in unsafe housing, here is how to refer them to us. Three ways, no follow-up needed from your side.
How to complain to the Housing Ombudsman, step by step
The Housing Ombudsman investigates complaints against social landlords. It is free, no lawyers needed, and the steps are simple. Here is how.
How to make a formal complaint to your landlord
Step-by-step guide to the two-stage social housing complaints process, what to put in your letter, and when to take things further.
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