We could not find that guide
The URL you opened does not match any of our help-centre guides. It may have been mistyped, or the link may have changed.
Did you mean?
How to make a formal complaint to your landlord
Step-by-step guide to the two-stage social housing complaints process, what to put in your letter, and when to take things further.
How long can a landlord leave you without heating?
No heating or hot water is an emergency. Social landlords must make it safe within 24 hours under Awaab's Law. Here is the law and what to do.
How long can a landlord leave you without hot water?
No hot water is an emergency. Social landlords must make it safe within 24 hours under Awaab's Law. Here is the law and what to do.
How long does a housing disrepair claim take?
Most disrepair claims settle in 6-12 months. Here's what happens at each stage, what can speed it up, and what tends to slow it down.
How long do I have to make a disrepair claim?
There are time limits for a housing disrepair claim, usually six years, and three years for illness caused by the disrepair. Here is what they mean and why acting sooner helps.
Or browse the whole help centre, search by keyword, or call us free.